Membership FAQs

  • What is Research Accelerator?

    Research Accelerator is a membership site that gives you access to research training and support for both quantitative and qualitative approaches. We teach research software along with the skills and methods you need to use that software effectively.

  • What exactly do I receive as part of my membership?

    You'll receive all the support and resources you need to move your research forward. This includes access to the course video library and downloadable PDF resources – new resources are added to the site monthly. You'll also be able to attend the live sessions we host each month – these are a great way to deal with any questions you have and connect with other researchers. If you can't make the live sessions, you can submit a question ahead of time or you can ask questions directly on the videos themselves.

  • Who developed Research Accelerator?

    Research Accelerator has been developed by Academic Consulting. They're a New Zealand based company that have been teaching research methods and data analysis for over 20 years. If you're interested, you can read more about them on their website.

  • Can I get specific help for my research project as part of this membership?

    We’re more than happy to answer quick questions you have about your research. We can’t provide more detailed assistance however e.g., the best NVivo set-up for your particular project or what statistical tests are appropriate for your research question. You’re more than welcome to book an individual consultation with one of our team if you need specific assistance – the cost of this is NZ$190 per hour. Contact us if you’d like to arrange this.

  • Can’t I just purchase a course on NVivo (or SPSS) – why do I need to have access to all the other videos?

    Learning research software isn't just a case of learning which buttons to click in the application, it's important that you learn the methods and data analysis skills you need to use the software effectively. That's why we're offering everything as a single membership – it's a one-stop shop for everything you'll need to learn. It's also much better value for money – attending a single NVivo or SPSS course with us costs around NZD$320. You'll be paying a fraction of this for your monthly membership but will receive the content of multiple training courses.

  • How many live sessions are offered each month?

    This will be dependent on demand. To start we'll be offering three live sessions a month – these will be a mix of Shut Up & Write, Bring Your Own Project, Live Q&A and Office Hours (details of each session can be found on the Live Sessions page). If there is interest in more frequent live sessions, we'll adjust the number accordingly.

  • Can I trial the membership?

    We have a 30 day free trial that will let you access five of our most popular courses. Note that the full course library and live sessions are not included as part of the free membership. If you are a postgraduate supervisor who would like to review the courses before recommending to your students, please contact us.

Payment and purchasing FAQs

  • I’d like my university/organisation to pay for this – can you send me an invoice I can give them?

    We'd prefer not to if possible, primarily because this will delay your access to the materials. We can issue you a manual invoice, but this would then need to make its way through your organisation's finance systems which can take some time. The best option would be to pay for the membership yourself and seek reimbursement (we send you an invoice and receipt at the time of purchase so that you can arrange this). If seeking reimbursement isn't possible then contact us to arrange an invoice – note that we cannot invoice for the monthly recurring subscription but can invoice for a single month or year. If you have a discount/coupon code, this cannot be used if you are paying by invoice.

  • The recurring monthly price is more expensive than paying for a single month – can’t I just sign up for the recurring option and then cancel after a month?

    Absolutely – we have no problem with you doing that! Just remember to cancel before the second payment is made – as per our terms it is your responsibility to cancel your payment in time, and we are not obligated to provide a refund. If you're asking your organisation to pay for you, it might be best to ask them to purchase the single month (it's easier to explain to a manager or supervisor, which is why we've provided this as an option).

  • Can I get a GST receipt/invoice to seek reimbursement from my employer/organisation?

    Absolutely. You were emailed a receipt when you paid for your membership – search for the subject line "Your receipt from Academic Consulting Ltd" in your inbox. The receipt in the body of the email doesn't have our GST number on it, but there are buttons at the top to 'Download invoice' and 'Download receipt'. We suggest you download both – some institutions require a receipt and others an invoice, so you're covering your bases by sending both.

  • How do I cancel my monthly/yearly subscription?

    Log in to your account and click on your name in the top-right corner of the screen – select 'My Account' then choose 'Billing' down the left-hand side. You can cancel your subscription from here. We'll be sorry to see you go!

  • I forgot to cancel the recurring payment for my subscription in time – can I get a refund?

    Sorry, but no. As per our terms it is your responsibility to cancel your payment in time, and we are not obligated to provide a refund.

Software FAQs

  • What version of NVivo/SPSS/Word/Excel are the videos presented with?

    All Research Accelerator videos are presented with Windows, but our training notes include instructions for Mac versions of the software we teach. We’ll be using the new version of NVivo, but alternative instructions will be provided if you’re still using NVivo 12. The SPSS sessions are taught with version 27, and Office 365 is used for the sessions that cover Word and Excel.

  • What is the version number of the most recent version of NVivo?

    The most recent version of NVivo does not have a version number, it’s just known as “NVivo” – technically speaking it is NVivo R1 (Release 1) and some organisations are referring to it as NVivo 2020, NVivo 2021 or New NVivo.

  • How do I know which version of NVivo I have?

    On the Mac, the version number shows on the first screen that appears when you launch the software. On Windows, the shortcuts to the software (and the options from the start menu) will appear as either ‘NVivo’ or ‘NVivo 12’.

  • Where can I purchase SPSS/NVivo?

    These can be directly purchased through the software vendors IBM SPSS Software and QSR International. We recommend checking with your university/workplace first as you may be able to access an organisational license.

Member FAQs

  • I’ve got a question about the course content – how do I ask it?

    There are multiple ways to ask questions – you can post your question online (there's a 'Questions' option in the top-right corner of the videos), or you can attend one of the scheduled Office Hours or Live Q&A sessions. The Office Hours are perfect if you need to ask a question privately, this might be the case if you’re discussing an aspect of your project that is confidential for example. If your question doesn’t require privacy, we’d encourage you to ask it in a Live Q&A session so that everyone can benefit from hearing the answer. If you can’t make the Live Q&A sessions in-person, submit your question via email beforehand and we’ll be sure to address it in the next session (these are recorded and can be viewed later). You can view dates for upcoming live sessions here.

  • What if I can’t make a live session?

    We’ll be recording the Live Q&A sessions for those that cannot attend – the recordings of these will be available as soon as possible after the live event. The Office Hours, Bring Your Own Project and Shut Up and Write sessions aren't the type of sessions that it will be useful to watch a recording of – we suggest you put the dates for next month in your calendar so you don't miss out!

  • Help! I’ve logged in but can’t see my membership content?

    If you’re logged in and can’t see the relevant content, please email us. Make sure you've checked the Getting Started page first, so that you know how to find your way around.