Frequently Asked Questions

What’s included in each membership plan?

Every plan gives you access to our course library. As you move up the plans, you unlock community features — weekly catch-ups, co-working sessions, live Q&As, WhatsApp group access, and quarterly retreats. See our pricing page for a full comparison.

Can I try Research Accelerator before committing?

Yes — we offer a 30-day money-back guarantee on all paid plans. If it’s not right for you, email us within 30 days for a full refund, no questions asked.

There’s also a free plan that gives you access to selected course content so you can explore before upgrading.

Which plan is right for me?

If you’re just getting started or want self-paced course access, Lite is a good starting point. If you want live community engagement — weekly calls, co-working, drop-in sessions — Live or Plus will suit you better.

Not sure? Contact us and we’ll help you decide.

Can I upgrade or downgrade my plan?

Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle.

Is there a student or institutional discount?

We don’t currently offer automatic student discounts, but we do work with institutions. If you’re looking to enrol a cohort or get a group rate, get in touch and we’ll see what we can do.

What software do the courses cover?

Our library covers NVivo, SPSS, AMOS, Mplus, R, qualitative methods, academic writing, and more. New courses are added regularly.

Can I access courses at my own pace?

Yes — all courses are fully self-paced. Watch lessons whenever suits you and return to them as many times as you need. Your progress is saved automatically.

I’m having trouble accessing a course

Try signing out and back in first. If the issue persists, check that you’re logged in with the same email address you used to sign up. If you’re still stuck, contact us with your email address and we’ll sort it quickly.

Are new courses included in my plan automatically?

Yes — as long as your membership is active, any new courses added to your plan tier are available to you at no extra cost.

What community features are included?

Depending on your plan, community features include: online message board, weekly group catch-ups, monthly live Q&A sessions, daily co-working sessions, WhatsApp group access, and quarterly research retreats.

How do the live sessions work?

Live sessions run via Zoom. You’ll find links and schedules in the member dashboard. Sessions are recorded so you can catch up if you can’t attend live.

Can I access the message board as a free member?

The message board is available on paid plans. Free members can access selected course content but community features require a Lite plan or above.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Prices are in NZD unless otherwise specified.

How does annual billing work?

Annual billing charges you once per year at a discounted rate (equivalent to saving up to 2 months versus paying 3-monthly). You can switch between billing frequencies from your account page.

How do I cancel my subscription?

You can cancel anytime from your account settings. You’ll retain access until the end of your current billing period. We don’t charge cancellation fees.

What devices can I use?

Research Accelerator works on any modern browser — desktop, tablet, or mobile. We recommend Chrome or Firefox for the best experience with video lessons.

I’ve forgotten my password

Click ‘Forgot password’ on the sign-in page and we’ll email you a reset link. If you don’t receive it within a few minutes, check your spam folder or contact us.